August 2021 PowerStone Leadership Newsletter,
Vol. 1 Issue 7, by Tina Hagedorn,
President Hagedorn & Associates, LLC.
Welcome to our August 2021 PowerStone Leadership Newsletter, The High Cost of Conflict. In this issue we share the 6 most common types of workplace conflict and offer techniques for identifying and resolving each type of conflict to inspire those around you, build trust and a stronger more unified team.
Gallup reports that currently only "36% of U.S. employees are engaged in their work and workplace."
Leaders need to improve employee engagement. Gallup states, "Actively disengaged employees report miserable work experiences and are generally poorly managed... and that in short, engaged employees are involved in and enthusiastic about their work and workplace." Leaders spend much of their time communicating to execute strategy and address conflicts. To resolve these roadblocks to success, leaders need skills to quickly and fairly resolve workplace conflict to create win-win results.
"An eye for an eye will only make the whole world blind.” Mahatma Gandhi
In a world filled with strife and conflict we suggest that an overarching way to resolve conflict in many scenarios is to ask questions, listen and do your best to understand the position of the other side.
Here is a link to a free assessment so you can learn more about your conflict handling style. This is a fun tool to share with your team and it is easy to use. Click here to get the Free Assessment.
How to Successfully Resolve 6 Types of Workplace Conflict
Leadership Conflict – Arises with new leadership or a change in leadership.
Resolve by identifying communication leadership goals and sharing how you as a leader will be doing things differently. It is helpful to be aware of your own style and how you interact with others.
Task-based Conflict – Arises from concrete issues related to work assignments and includes disputes about how to complete tasks.
Resolve by managers/leaders listening, asking questions, confirming issues, digging deeper and inviting parties to help solve the problem.
Work Style Conflict– Arises when different work styles exist i.e., time it takes to complete tasks, team player or working in a silo.
Resolve by respecting individual style and partner with compatible style. Deal with each other’s differences.
Personality Conflict – Arises from relationship issues, differences in personality, style, matters of taste, etc.
Resolve by finding commonality, listen to others’ point of view, have interest and empathy.
Culturally-based Conflict– Arises from workplace diversity, culture/age beliefs, etc.
Resolve by finding similarities. Involve Human Resources.
Responsibility Conflict– Arises from blame-shifting.
Resolve by having clearly stated goals responsibilities/duties and monitor progress.
At Hagedorn & Associates we work with you to design and facilitate a robust result-driven strategic plan that addresses the threat of an inflation surge, supply shortages and the post pandemic economy.
Please share this newsletter with people in your organization, community and everyday life as it is intended for anyone interested in creating positive change and obtaining superior results. Thank you for being a part of our PowerStone Leadership movement!